👉 FAQ - Frequently Asked Questions

General Information

What is CCE Cash?

CCE Cash is a simple and fast instant cryptocurrency exchange service. You don't need to register and there are no restrictions on your redemption. We can quickly convert multiple tokens for you without any additional or hidden fees.

CCE Cash | How does it work?

CCE Cash integrates into multiple cryptocurrency exchanges, including Binance, Bitfinex, and Okx. We also work with several exchange partners. We select the best exchange rate on the market at any given moment and provide it to you.

Why trust us?

No registration, no KYC, the entire exchange process is simple, convenient, safe and very fast.

Do I need to register to use CCE Cash?

To be able to use CCE Cash, customers do not need to create any type of account.

Exchange Process

How to do it?

You create a transaction and deposit. You have 30 minutes to deposit your exchange funds; during this time, we guarantee that the rate will not change. You receive the exact amount shown to you.

When should I choose fixed exchange rate flow?

If you want to be sure that the amount of cryptocurrency you will receive will remain the same no matter what, you can choose fixed rate traffic. With a fixed exchange rate exchange, our users can enjoy the stability of their conversion and avoid sudden exchange rate drops. In some cases, fixed-rate exchanges have lower rates, but the opposite is also possible.

What does CCE Cash mean by certain cryptocurrency exchanges through third-party partner services?

Meaning - some trading pairs are traded through our partners. These exchanges are not much different from CCE Cash's regular exchanges, however, you may want to keep the following in mind:

  1. We do not conduct any KYC (Know Your Customer) checks in these cases. But our partners may carry out;
  2. Please note that other services we cooperate with may have different KYC policies from ours;
  3. Our exchange through third-party services does not mean that we waive our responsibility for the exchange. If you encounter any problems during the exchange, please notify our support team and we will help you in the shortest possible time.

How fast are my transactions processed?

Processing speed range: 3 to 30 minutes, depending on how long blocks take place in the network. Most orders take just a few minutes to complete. If the transaction volume is large (more than 1 BTC or the same), it may take longer depending on your transaction size and block size. With our innovative trading algorithm, we have the highest exchange speed on the market.

How long does it take to complete a transaction?

Transactions on CCE Cash usually take 3-30 minutes, but there are factors that can affect this:

  1. DDoS attack. Unfortunately, these problems sometimes occur and can affect processing speed.
  2. Cryptocurrency update. We may update the client and blockchain to maintain security.
  3. The blockchain is overloaded. High user activity can slow down transactions.

How to cancel a transaction?

Blockchain operations are irreversible and if funds are sent, it means the exchange process will take place.

Wallets & Addresses

What is a cryptocurrency wallet address?

Cryptocurrency wallet addresses are similar to bank account numbers. This is a unique identifier that represents your wallet on the blockchain network. You can share your wallet address with other users so they can send tokens to your wallet.

How do I get my wallet address?

When you decide which asset you want to exchange to, you need to specify the wallet address where you want to receive the funds. For security reasons, we recommend that you copy and paste the address rather than typing it manually.

What is the recipient address?

If you want to buy (exchange to) a specific cryptocurrency, you need to specify the address of the cryptocurrency wallet to transfer the money.

What is the transaction hash?

A transaction's hash is its unique identifier that allows it to be tracked in the blockchain.

What's so special about a SegWit address?

Remember, our BTC deposit addresses are SegWit compliant. Technically, it is not possible for CCE Cash to withdraw any tokens other than BTC from a SegWit BTC address.

Fees & Exchange Rates

What are the fees for using CCE Cash?

The process of exchanging cryptocurrencies consists of many different steps, during which various fees are charged. These are possible:

  1. Network fees for deposit transactions from client wallets;
  2. Network fees for transferring tokens to our liquidity provider;
  3. Transaction fees charged by our liquidity providers;
  4. Network fees for sending exchange funds to customers.

Fees vary by currency and network, but we always show the exact amount you will receive before creating the exchange.

Why is the final funding amount different from the estimated amount?

It takes some time to process the transaction and transfer the funds. Meanwhile, exchange rates are still floating. The final rate depends on the exact time of the exchange.

What is Classic Rates?

Classic Rates Cryptocurrency exchange at expected exchange rate.

What is the expected exchange rate?

The expected exchange rate is the exchange rate at that time. You must understand that it takes some time to send the deposit and confirm the transaction, so as the market fluctuates, you may earn less or more than you think.

What is a fixed exchange rate for cryptocurrency exchange?

Crypto exchange fixed rates are displayed to clients at the start of the exchange, regardless of subsequent fluctuating rates. In some cases, fixed-rate exchanges have lower rates, but the opposite is also possible.

What is the difference between flat rate traffic and standard traffic?

In the standard process, each transaction may have its own different exchange rate due to exchange rate fluctuations, market conditions and network fees.

Limits & Restrictions

What is the minimum or maximum amount for transactions?

The minimum transaction amount is $1. There is no maximum limit for transactions.

What happens if I send an unsupported coin or token?

If you send an asset that is not supported by the exchangers, there is generally no way to get your funds back. Be careful and only send currencies displayed on our platform.

What are the features of BCH/BSV deposits?

The Bitcoin Cash hard fork resulted in the creation of multiple chains. However, since they are not protected by replay protection technology, it is possible to affect double spends on both chains (BCH/BSV or BCH/BCHA). This means that transactions made with one of the tokens can be copied to the other.

In this case, please contact our support team through online customer service. We will do our best to refund you within 24 hours. Nonetheless, we must warn you that in some extremely rare circumstances, there may be no chance of getting your funds back. The best way to avoid this is to split your coins: make sure you do this before arranging the transaction.

KYC/AML Compliance

Know the KYC (Know Your Customer) / AML (Anti-Money Laundering) rules

The crypto market is subject to a number of rules and regulations that make it mandatory for most crypto services to implement AML (Anti-Money Laundering) / KYC (Know Your Customer) procedures.

CCE Cash is committed to protecting our customers from any type of scam and fraudulent activity in the crypto world and to comply with all current rules and regulations. KYC (Your Customer) / AML (Anti-Money Laundering) procedures are one of the ways we are able to do so.

The procedure confirms that your transactions are absolutely legitimate. Therefore, please confirm that you are a law-abiding citizen and that the government has no reason to resolve any claims against you.

KYC (Know Your Customer Rules) / AML (Anti-Money Laundering Rules) Procedures

CCE Cash's AML/KYC procedures are supported by an automated risk prevention system. If a transaction is flagged as suspicious by the system, the transaction will be suspended and the customer will then be asked to confirm their identity.

The system uses a set of standards; however, they cannot be made public, otherwise someone would try to abuse these standards to trick the algorithm.

The system has proven to be very useful against money launderers and scammers, as the KYC process allows us to quickly distinguish honest customers from scammers without any problems.

Each KYC case is handled individually. If a customer is eligible for the program, but their transaction is flagged as suspicious, they will be notified via a pop-up notification after the exchange is submitted and asked to contact the support team.

CCE Cash works with a KYC provider called SumSub. In order to verify your identity, you can click on SumSub's link (located below the "Verify" button) and complete the verification through a comfortable and smooth UI. You will have 3 days to complete the verification process, and if you do not want to pass KYC, you can refuse (In this case, send a message to the support team at https://t.me/mixingbt) and get a refund.

After CCE Cash receives the following materials, the exchange is completed, and then the exchanged funds are sent to the designated recipient wallet address.

We do our best to maintain our reputation as a law-abiding exchange service that anyone can use safely, whether infrequently crypto trading or experienced traders; therefore, CCE Cash reserves the right to apply KYC/AML procedures to certain customers, wallet addresses, and selected assets.

CCE Cash does not support any money laundering or other illegal activities; therefore, this service will not enter into any business agreements with individuals or business entities involved in suspicious activities.

If the customer for some reason does not want to disclose their identity and refuses to provide documents, the KYC/AML procedure will treat the transaction as failed and then return the deposited funds to the deposit address, minus network fees within 24 hours. CCE Cash reserves the right to blacklist this address, thereby disqualifying online deposits.

If the customer submits fake documents, the KYC/AML procedure will treat the transaction as failed and then return the deposited funds to the deposit address, minus network fees within 24 hours. CCE Cash reserves the right to blacklist this address, thereby disqualifying service deposits.

Please note that CCE Cash reserves the right to submit all materials received to legal institutions (Interpol, Europol, etc.) if requested accordingly. You can follow the official reading of CCE Cash's AML/CFT compliance control rules here.

Law Enforcement Responsibility

Law Enforcement Responsibility

If you are a victim of theft and you suspect that stolen funds have been transferred to a CCE Cash deposit address, you must open a support ticket and provide us with the following information:

  1. A detailed description of how and when the theft occurred.
  2. A list of all blockchain transactions and addresses involved in the process (with clickable links).
  3. Information about lawsuits with local or international law enforcement agencies.

If there is solid evidence that funds were actually stolen, CCE Cash will do its best to temporarily freeze assets. In this process, police or law enforcement agencies must provide us with a report of the ongoing case within 14 days after submitting your support ticket.

Please note that we can only refund frozen funds upon request from law enforcement agencies. The request should have a clear intention to return funds and have information about the transaction. Please send a digital copy of the request to online customer service before sending a hard request.

Please note that transactions may be stopped after the transaction stage ends, depending on when the stolen funds report is received. In this case, we will be able to refund funds in exchange assets (in currency).